Q: How quickly can I receive my equipment/garments?
A: As quickly as your physician can complete the necessary paperwork
Q: What can I do to help expedite the process?
A: Call you doctor and check on the status of prescription/detailed written order and supporting medical notes for product. Also call your insurance company to double check your eligibility
Q: Will you bill my insurance for a wheelchair?
A: We do not bill insurance for wheelchairs. They can be purchased as a self-pay or rented for either 1 week, 2 weeks or 1 month
Q: How do I know if an item is covered by my insurance?
A: Call your insurance member services number to check if an item is billable and covered
Q: What type of walker is covered by my insurance?
A: Most insurances will cover a standard aluminum walker as well as front wheels if necessary. Rollators are not a billable item
Q: What is a Face to Face Date?
A: In order for Mainecare to cover a DME item, the patient has to have seen the provider within the last 6 months
Q: Do you carry breast pumps?
A: We carry Evenflo Single Electric Breast pumps. This is the only pump that we will bill to insurance
Q: Will Medicare cover a knee brace for pain or osteoarthritis?
A: Medicare only covers knee braces for documented instability
Q: Do I have to have a prescription to be serviced with garments or equipment?
A: The only item that will require a prescription even if we are not billing insurance is a cervical traction unit. We can service all other items without a prescription as long as we are not billing insurance
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