Q: How quickly can I receive my equipment/garments?
A: As quickly as your physician can complete the necessary paperwork
Q: What can I do to help expedite the process?
A: Call you doctor and check on the status of prescription/detailed written order and supporting medical notes for product. Also call your insurance company to double check your eligibility
Q: Will you bill my insurance for a wheelchair?
A: We do not bill insurance for wheelchairs. They can be purchased as a self-pay or rented for either 1 week, 2 weeks or 1 month
Q: How do I know if an item is covered by my insurance?
A: Call your insurance member services number to check if an item is billable and covered
Q: What type of walker is covered by my insurance?
A: Most insurances will cover a standard aluminum walker as well as front wheels if necessary. Rollators are not a billable item
Q: What is a Face to Face Date?
A: In order for Mainecare to cover a DME item, the patient has to have seen the provider within the last 6 months
Q: Do you carry breast pumps?
A: We carry Evenflo Single Electric Breast pumps. This is the only pump that we will bill to insurance
Q: Will Medicare cover a knee brace for pain or osteoarthritis?
A: Medicare only covers knee braces for documented instability
Q: Do I have to have a prescription to be serviced with garments or equipment?
A: The only item that will require a prescription even if we are not billing insurance is a cervical traction unit. We can service all other items without a prescription as long as we are not billing insurance
Q: Will insurance cover compression socks?
A: Some insurance plans do. We will call to verify your insurance eligibility.
Q: Will my insurance pay for bath safety items?
A: No, bath safety items are not billable to insurance.
Q: Do you have products to help me get in and out of the shower safely?
A: Yes, we carry a variety of bath safety items to help you bathe safely.
Q: Why didn't my insurance pay the entire cost of the product?
A: Based on your benefits, your insurance company may determine that a portion or the entire amount is due from you. DME may be subject to deductibles and coinsurance. Contact your member services for full details about your DME coverage.
Q: What insurances do you accept?
A: We are contracted with Anthem/BCBS (most plans), Harvard Pilgrim, Health Plans, Maine Community, Martin's Point, Medicare and Mainecare.
Q: Why does my insurance pay for surgery but not compression stockings?
A: Unfortunately, some insurance companies do not consider compression garments a medical necessity.
Q: Why does Medicare bill some items over a 13 month period?
A: Medicare considers certain services rent to purchase only. A supplier will bill on your behalf every month and at the end of the 13 month cycle the item will cap to a purchase.
Q: How do compression stockings work?
A: Compression stockings are more snug at the ankle/wrist and less snug as it goes up your leg/arm. In this way it increases your circulation and helps decrease swelling.
Q: What is the life of a stocking?
A: After wearing compression every day the compression strength will decrease month after month. We recommend getting new garments after 4-6 months of consistent use.
Q: How should my compression stockings feel?
A: They should feel comfortably snug, but not tight.
Q: How important is it to be measured by a professional fitter?
A: Being measured ensures you are getting the correct fit as well as instructions on how to don (put on) and doff (take off) the stockings.
Q: How do I care for my compression stockings?
A: Wash in warm or cold water with a mild liquid soap (not Woolite). You can hand wash and air dry or machine wash/dry using a laundry bag and delicate setting.
Q: What conditions/injuries are back braces designed to treat?
A: Physicians and therapists use braces for various reasons. Common indications include, but are not limited to: chronic low back pain, undiagnosed pain relief, sprains/strains, decompressive procedures, degenerative disc disease, bulging or herniated disc, fracture management, spinal stenosis, radiculopathy, spondylosis, structural kyphosis, SI dysfunction, postoperative support.
Q: How do I clean a back brace?
A: Use a mild soap and water to clean the brace by hand washing. Rinse thoroughly and pat out any excessive moisture. Allow to air dry completely. Do not use harsh chemicals or machine wash/dry.
Q: Should I wear the back brace under my clothes?
A: Yes, back braces can be worn under clothing, but an undershirt is recommended next to skin for enhanced comfort.
Q: How long should I wear the back brace for?
A: If your prescribing physician or therapist gave you a protocol, follow their protocol. Otherwise, we suggest using the back brace as a situational tool. This means wearing only during activities that cause discomfort in your back. Back braces are not meant to be worn 24/7.
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